We believe maintaining our relationships with our supporters is vital to our continued success. It is important to us, therefore, to provide you with a clear understanding of how we utilize your personal information.
When you provide us with your name and contact information, it is recorded in a secure database that is owned and managed by NCA.
An IP address is the unique number that is automatically assigned to your computer when you log onto the Internet. As you enter the NCA’s site, our server records and monitors your IP address and uses it to develop aggregated statistical analysis. These analyses assist us in refining and adapting the content and design of our site. The use of IP addresses also enables us to prevent malicious Internet users from masquerading as other users.
A cookie is a piece of text or data that can be stored in the memory of your web browser. This data can only be retrieved by the server/domain that places the cookie. The NCA employs cookies for the following purposes:
The NCA NEVER stores financial or Credit Card data within cookies. Those who feel uncomfortable with cookie technology can disable cookies within their browser settings. NCA’s website is designed to operate with or without cookies. However, some functionality will be removed when cookies are disabled. Disabling cookies will prevent participation in online polling and could result in the loss of shopping cart information.
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
If a user elects to use our referral service to inform a friend about our site, we ask them for the friend’s email address for the purpose of sending the requested information. The recipient may receive a few emails of interest, and their information will be purged in 60 days if they do not opt-in to further communications the NCA.
By using this site and services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, your only remedy is to discontinue use of this site and services. We reserve the right to modify this Privacy Policy at any time. If we change our policy, we will post those changes on our site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of any portion of the site following the posting of such changes will constitute your acceptance of those changes. Please remember that protection of your privacy begins with you. You should always exercise caution whenever disclosing information online.
We are excited to do everything possible to ensure that your purchase experience with the National Character Association is a smooth and enjoyable process.
Order(s) will be processed in our system within 24 hours from when it is received (excluding weekends or holidays). You should receive an email once your order has been processed. Your order should arrive within 5-10 business days when shipping to the lower 48 states. (US territories are shipped using USPS mail and there are no discounts available for shipping.) When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax and drop ship fees. Apparel and Merchandise Products are packaged and shipped separately and may take longer than other items in your order. Apparel and Merchandise is Printed On Demand and can take 2-7 Business Days For Production With the Exception During Holiday Seasons 4 – 10 business day production.
Shipping within the lower 48 United States is done through UPS and USPS. With UPS shipping PO Box Addresses are not accepted. Shipping anywhere else outside of the lower 48 United States is provided by USPS.
Free shipping is available on warehoused items only with a minimum order of $199 or more. Some items may be individually excluded from free shipping. These items will have a note in the description concerning this.
Apparel and merchandise items are Printed OnDemand and shipped separately and do not qualify for free shipping. Shipping within the lower 48 United States is done through UPS and USPS. With UPS shipping PO Box Addresses are not accepted. Shipping anywhere else outside of the lower 48 United States is provided by USPS.
If you have received merchandise that is defective, or was shipped in error, we will supply you with a special package return label. Using this label will allow you to return the merchandise at no cost to you. Please be sure to include with your package any appropriate paperwork, such as the packing slip which accompanied your order. We will then replace the item or credit your account accordingly.
